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Carly AI is an advanced virtual assistant integrated into Dealer Funnel’s text messaging platform, designed to expertly route messages to the most suitable responder based on the content, context, and complexity of each inquiry.

How It Works:

  1. Message analysis: When a customer sends a message, Carly AI evaluates the content, context, and complexity of the inquiry.
  2. Response determination: Based on the analysis, Carly AI decides whether an AI-generated response is appropriate or if a human team member should handle the inquiry.
  3. AI-generated response: If Carly AI determines that an AI-generated response is suitable, it crafts a context-aware reply and sends it to the customer.
  4. Human intervention: If Carly AI decides that a human team member should handle the message, it alerts the appropriate staff member and provides them with the necessary context to address the inquiry.


  • Efficient message routing: Carly AI quickly assesses incoming messages and directs them to the appropriate responder, ensuring that customer inquiries are addressed promptly and accurately.
  • Time-saving: By automating message triage, Carly AI saves your team valuable time, allowing them to focus on more complex tasks and customer interactions.
  • Improved customer satisfaction: Carly AI ensures that each customer inquiry is handled by the most suitable responder, resulting in more accurate and personalized communication that enhances the customer experience.
  • Streamlined communication: Carly AI’s smart message routing reduces the likelihood of messages being overlooked or mishandled, leading to smoother and more efficient communication within your dealership.


Carly AI’s intelligent message triage system is a game-changer for automotive dealerships looking to optimize their communication processes. By expertly routing messages to the most suitable responder, Carly AI streamlines communication, saves time, and enhances customer satisfaction. Don’t miss out on the opportunity to revolutionize your dealership’s messaging workflow – contact Dealer Funnel today to learn more about Carly AI and our other AI-powered communication solutions.