# Dealer Funnel

> Dealer Funnel is the customer-engagement platform (CRM) for car dealerships. Every lead source flows into one unified inbox; agents work leads across SMS, voice, email, live chat, and video, with AI ("Carly") answering in seconds, 24/7. It replaces a stack of point tools with one login: texting, a built-in phone system, AI voice, funnels, blasts, appointments, a deal board, Google reviews, reporting, and mobile apps.

Dealer Funnel, LLC. Rated 5.0 on Google (59 reviews). Pricing is public and all-inclusive: one plan scaled to your store's lead volume and CRM/DMS integrations, from $1,249 to $2,895/mo, month-to-month, unlimited users, no per-seat fees. Works alongside your existing CRM/DMS (VinSolutions, eLeads, Tekion, Reynolds & Reynolds, DealerSocket, PROMAX, Cox Automotive) rather than replacing it.

## Start here
- [Home](https://dealerfunnel.com/): what Dealer Funnel is and how the lead-to-sold loop works.
- [Pricing](https://dealerfunnel.com/pricing): one all-in plan, $1,249–$2,895/mo, priced by lead volume and integrations.
- [Book a demo](https://dealerfunnel.com/demo): a 30-minute demo on a live store.
- [Proof](https://dealerfunnel.com/proof): real customer results and published receipts.
- [What we replace](https://dealerfunnel.com/replaces): the point tools Dealer Funnel consolidates into one login.

## Platform
- [Unified inbox](https://dealerfunnel.com/inbox): every text, call, chat, and email for the store in one thread.
- [Team mentions](https://dealerfunnel.com/mentions): @-mention a teammate right on the lead and thread the reply.
- [Live chat](https://dealerfunnel.com/chat): a website chat widget that turns visitors into leads.
- [Blasts](https://dealerfunnel.com/blasts): compliant bulk texting with list-cleaning and DNC scrubbing.
- [Funnels](https://dealerfunnel.com/funnels): automated, multi-step lead follow-up that never forgets a lead.
- [Lead routing](https://dealerfunnel.com/lead-routing): round-robin assignment of each lead to the right rep.
- [Lead scoring](https://dealerfunnel.com/lead-scoring): an engagement/priority score for who to call first.
- [Appointments](https://dealerfunnel.com/appointments): scheduling that confirms and reminds automatically.
- [Deals](https://dealerfunnel.com/deals): a lightweight deal board / CRM that fills itself from conversations.
- [Translation](https://dealerfunnel.com/translation): text with Spanish- (and other language-) speaking customers.
- [Videos](https://dealerfunnel.com/videos): personal walkaround video for every lead, with watch proof.
- [Reviews](https://dealerfunnel.com/reviews): invite, manage, and AI-draft replies to Google reviews.
- [Reports](https://dealerfunnel.com/reports): performance by rep, source, and dollar.
- [CRM integrations](https://dealerfunnel.com/integrations): two-way texting sync with the dealer's CRM/DMS.

## Calls & phone
- [Calls & softphone](https://dealerfunnel.com/softphone): a full phone system built into the platform.
- [Missed-call text back](https://dealerfunnel.com/missed-call-text-back): an automatic text reopens the conversation when a call goes unanswered.
- [Power dialer](https://dealerfunnel.com/power-dialer): work a follow-up list one guided call at a time.
- [Call coaching](https://dealerfunnel.com/coaching): every call scored and coached to the store's standards.
- [Call simulator](https://dealerfunnel.com/simulator): reps rehearse hard calls against an AI customer and get graded.

## AI
- [The AI layer](https://dealerfunnel.com/ai): one AI, everywhere in the store.
- [Carly AI](https://dealerfunnel.com/ai/carly): the AI texting assistant that answers leads in seconds, 24/7.
- [Voice AI](https://dealerfunnel.com/ai/voice): an AI receptionist that answers the phones and routes callers.
- [Voice AI voices](https://dealerfunnel.com/ai/voices): hear every voice the AI receptionist can answer with, in your store's name.
- [Ask Carly](https://dealerfunnel.com/ai/ask-carly): plain-English answers about the store's own data.

## Apps & extension
- [Mobile apps](https://dealerfunnel.com/mobile): the whole store in your pocket (iOS and Android).
- [iOS app](https://dealerfunnel.com/ios): Dealer Funnel on iPhone.
- [Android app](https://dealerfunnel.com/android): Dealer Funnel on Android.
- [Chrome extension](https://dealerfunnel.com/extension): click-to-text and click-to-call from inside the CRM.

## Who it's for
- [Sales & BDC](https://dealerfunnel.com/sales): an AI BDC that never calls in sick.
- [Service](https://dealerfunnel.com/service): keep the service drive fully booked.
- [Dealer groups](https://dealerfunnel.com/groups): one playbook across every rooftop.
- [Data freedom](https://dealerfunnel.com/data-freedom): your data is yours — one-click export, no hostages.

## Compare
- [Compare overview](https://dealerfunnel.com/compare): how Dealer Funnel stacks up against the alternatives.
- [vs Podium](https://dealerfunnel.com/compare/podium)
- [vs Numa](https://dealerfunnel.com/compare/numa)
- [vs Matador](https://dealerfunnel.com/compare/matador)
- [vs Impel](https://dealerfunnel.com/compare/impel)
- [vs DriveCentric](https://dealerfunnel.com/compare/drivecentric)
- [vs STELLA](https://dealerfunnel.com/compare/stella)
- [vs Mia](https://dealerfunnel.com/compare/mia)
- [vs CarNow](https://dealerfunnel.com/compare/carnow)

## Guides
- [The Dealership Phone System, Explained](https://dealerfunnel.com/resources/dealership-phone-system): What a modern dealership phone system actually includes — routing, AI answering, live coaching, and manager visibility — and how AI and humans split the calls without dropping any. (The Phone Playbook, part 1)
- [How AI Answers a Dealership's Phones](https://dealerfunnel.com/resources/ai-phone-answering-for-dealerships): What actually happens when an AI receptionist picks up a dealership call: routing by department, warm handoffs to humans, real service bookings, messages with callback numbers, and the report that proves it. (The Phone Playbook, part 2)
- [The Missed-Call Playbook for Dealerships](https://dealerfunnel.com/resources/missed-calls-at-car-dealerships): Where dealership calls actually get lost — busy bursts, lunch, after hours — and the layered system that catches them: ring strategies, AI overflow, missed-call text back, and alerts that reach a manager in time. (The Phone Playbook, part 3)
- [Outbound Call Sessions, Done Right](https://dealerfunnel.com/resources/outbound-call-sessions-for-dealerships): How a follow-up list becomes a morning of real conversations: guided dialing sessions, honest call dispositions, voicemail drop etiquette, and the connect-rate numbers that tell you it's working. (The Phone Playbook, part 4)
- [Call Coaching at Scale](https://dealerfunnel.com/resources/call-coaching-for-car-dealerships): Score every call without listening to all of them: live co-pilot coaching, recap scorecards, playbooks per call type, keyword watchlists that flag the scary words, and a leaderboard built on evidence. (The Phone Playbook, part 5)
- [Running the Phone Floor](https://dealerfunnel.com/resources/running-the-dealership-phone-floor): Live visibility into who's on the phones, warm transfers that never lose the caller, listen-in with monitor, whisper, and barge, and the guardrails that make it coaching instead of surveillance. (The Phone Playbook, part 6)
- [The Dealership Phone Tree, Done Right](https://dealerfunnel.com/resources/dealership-phone-tree-ivr): How to build a press-1 menu callers don't hate: short options, the right destination behind every key, a recorded greeting, a fallback that always works — and when to skip the menu for an AI receptionist. (The Phone Playbook, part 7)
- [Phone Numbers & Call Tracking for Dealerships](https://dealerfunnel.com/resources/dealership-phone-numbers-call-tracking): How many numbers a store actually needs, tracking numbers that attribute every call to its lead source without a separate vendor, porting without downtime, caller ID, 911 registration, and outage protection. (The Phone Playbook, part 8)
- [AI Practice Calls: Train Reps Before the Customer](https://dealerfunnel.com/resources/ai-practice-calls-for-car-dealers): Reps rehearse real call types against an AI playing the customer — price shoppers, trade-in hagglers, credit-worried buyers — on the real phone, scored by the same engine as live calls, with nothing real touched. (The Phone Playbook, part 9)
- [How to Choose a Dealership Phone System](https://dealerfunnel.com/resources/how-to-choose-a-dealership-phone-system): The three species of “phone system” dealers get pitched, the twelve questions that expose the difference in a demo, the red flags, and how to migrate without your phones going dark for an afternoon. (The Phone Playbook, part 10)
- [The Service Drive's Phones](https://dealerfunnel.com/resources/service-drive-phone-playbook): Service is most of a dealership's call volume and almost all of its bookable calls. How an AI scheduler books into xTime or Tekion end to end, handles “where's my car,” and keeps the drive full after hours. (The Phone Playbook, part 11)
- [AI Receptionist vs. Answering Service](https://dealerfunnel.com/resources/ai-receptionist-vs-answering-service): The honest comparison for dealership phones: a human answering service, voicemail, or an AI receptionist — what each costs, what each can actually do for a caller, and where a human service still earns its keep. (The Phone Playbook, part 12)
- [What Is an AI BDC?](https://dealerfunnel.com/resources/what-is-an-ai-bdc): An AI BDC answers, texts, and follows up with every lead automatically, around the clock. Here's what that actually means, what it handles, and where your people still come in.
- [Speed to Lead: Why the First Few Minutes Decide the Sale](https://dealerfunnel.com/resources/speed-to-lead): The single biggest predictor of whether a lead becomes an appointment isn't your pitch, it's how fast you respond. Here's what speed to lead means and how dealerships actually hit it.
- [Texting Compliance for Car Dealers: TCPA and A2P 10DLC](https://dealerfunnel.com/resources/texting-compliance-for-car-dealers): Texting is the best tool a dealership has, and one of the easiest ways to get sued if you do it wrong. Here's what TCPA and A2P 10DLC actually require, in plain English.
- [How to Get More Google Reviews at Your Dealership](https://dealerfunnel.com/resources/get-more-google-reviews-dealership): Reviews are the first thing a car shopper checks and one of the biggest local-SEO factors there is. Here's how dealerships generate a steady stream of them, without gaming anything.
- [Database Reactivation: The Cheapest Deals You're Not Making](https://dealerfunnel.com/resources/database-reactivation-for-dealerships): Your CRM is full of old leads and past customers who never bought, or are due to again. Reactivating them is the lowest-cost source of deals a dealership has. Here's how, without spamming.
- [What Is an AI Receptionist for a Car Dealership?](https://dealerfunnel.com/resources/ai-receptionist-for-car-dealerships): Half your calls never reach the right person, and some never get answered at all. An AI receptionist picks up every one, 24/7, and routes it. Here's how it works and where it fits.
- [Equity Mining: Turning Your Service Drive Into Sales](https://dealerfunnel.com/resources/equity-mining-for-dealerships): Some of your best sales prospects are sitting in your service lane right now, in cars they have equity in. Equity mining is how you find them and start the conversation.
- [How to Choose a Dealership Texting Platform](https://dealerfunnel.com/resources/how-to-choose-a-dealership-texting-platform): A dozen texting tools pitch dealers, and they're not the same. Here's an honest checklist of what actually matters, so you can tell a real platform from a widget.
- [How to Follow Up With Car Sales Leads (Without Being Annoying)](https://dealerfunnel.com/resources/how-to-follow-up-with-car-sales-leads): Most car deals aren't made on the first message, they're made on the fifth. Here's how to follow up persistently enough to win, without becoming the store they block.
- [Car Dealership Text Message Templates That Get Replies](https://dealerfunnel.com/resources/car-dealership-text-message-templates): Good dealership texts are short, specific, and human. Here are templates for the moments that matter, new lead, follow-up, appointment, service, review, plus how to make them actually work.
- [How to Reduce Appointment No-Shows at Your Dealership](https://dealerfunnel.com/resources/reduce-appointment-no-shows-dealership): A booked appointment that no-shows is worse than no appointment, you planned for it. Here's how dealerships cut no-show rates with better confirmations and reminders.

## Company
- [Changelog](https://dealerfunnel.com/changelog): what shipped, generated from what actually merged.
- [Compliance](https://dealerfunnel.com/compliance): TCPA, A2P 10DLC, consent/opt-outs, and AI-law watchlist.
- [Terms](https://dealerfunnel.com/terms)
- [Privacy](https://dealerfunnel.com/privacy)
- [Cookie policy](https://dealerfunnel.com/cookie-policy)
- Contact: support@dealerfunnel.com · (800) 675-4522