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 APPOINTMENTS · PART OF THE CONVERSATION

Appointments that
run themselves.

Set it from inside the text thread. The confirmation sends itself, the reminders queue themselves, the CRM gets the record, and the show rate lands on one board.

2 reminders + a follow-up, queued at booking6 CRMs get the recordshow rate on a stat card
web.dealerfunnel.com/appointments
TodayTue, Aug 11Show rate 62.2%11 pending
8:30 AMCurt Malinowski2019 Camry SE · By phoneNO SHOW
9:15 AMTrish Vandenberg2022 Equinox LT · In personSHOWED
10:45 AMMarcus OhlssonTrade appraisal · By phoneSHOWED
1:30 PMDenise Kowalski2024 Silverado · In personPENDING
3:30 PMRobert Chen2023 BMW X5 · In personPENDING
4:15 PMRay FurlongF-150 test drive · In personPENDING
Times shown on each store’s own clock
web.dealerfunnel.com/conversations
KKayla Brennan(319) 555-0164 · Website leadHOT
Is the blue Equinox from your text still on the lot? I could come by Saturday morning.
It is. Want to grab a time so it’s pulled up front when you get here?
SET APPOINTMENT
In PersonBy PhoneSat, Aug 1510:15 AMCentralSave
In Person appointment · Sat, Aug 15 @ 10:15 AM · with Dana Whitfield
You’re all set! Your appointment is set for Sat, Aug 15 @ 10:15 AM with Dana Whitfield at Prairie Lane Motors, 2280 Wiley Blvd SW. Reply here if anything changes.
CONFIRMATION SENT AUTOMATICALLY · YOUR TEMPLATE, THEIR DETAILS

Booked without leaving the conversation.

The customer says Saturday morning, and the rep books it in the same breath: in person or by phone, quarter-hour times, on the store’s own time zone. No calendar app, no tab switch, no “let me get back to you.”

The moment it saves, the confirmation text goes out from your dealership’s saved template, with the details merged in:

[AppDate][AppTime][ApptContactName][DealershipName]

See the team inbox it lives in

Save it once. The rest is already scheduled.

One save queues the whole cadence, built from wording your store wrote once and reuses on every appointment.

The second you save it

The confirmation text goes out, personalized from your template.
The lead’s automated funnel stops on the spot, so no robotic follow-up lands after they committed to come in. The lead is flagged HOT.
The right people hear about it: the assigned rep’s phone says “you have an appointment set for 10:15,” managers get the lead’s name, and an ADF email files it in the store’s CRM inbox.

Stores that want it can also turn on an appointment email with an attached calendar invite.

Before the visit

Two reminder texts, scheduled at booking. Default wording is saved per dealership, and both are editable before they queue.

The day after

A follow-up text asks how the visit went, so the thread picks back up whether they bought or went quiet.

Five statuses. One of them cleans up after itself.

PendingShowedNo ShowRescheduledCancelled

The same five words everywhere: the conversation, the calendar, the filters, the reports. Nobody translates between systems.

Mark a no-show, and the queue empties.

Every text still scheduled for that appointment, reminders or the follow-up, is deleted before it can send. The customer who stood you up never gets “see you tomorrow!”

Reschedules and cancels clean up too.

Moving an appointment purges the stale texts, updates the CRM record, and can send a fresh confirmation for the new time. Cancelling removes the CRM appointment with it.

Clean up yesterday’s board in one action.

Select the rows in the agenda and mark them Showed or No Show together. Big batches run in the background while you move on.

Curt MalinowskiTue, Aug 11 @ 8:30 AM · By phone
PENDINGNO SHOWmarked at 9:05 AM
SCHEDULED TEXTS FOR THIS APPOINTMENT
Reminder · Mon, Aug 10 @ 6:15 PMSENT
Reminder · Tue, Aug 11 @ 7:30 AMSENT
Follow-up · Wed, Aug 12 @ 10:00 AMDELETED

Anything still queued is deleted the moment the status changes. Nobody gets a cheerful reminder after standing you up.

THE BOARD

Every store, every rep, one board.

Month, Week, Day, and Agenda views across every rooftop, with the show-rate cards sitting on top. Groups that span time zones see each appointment on the store’s own clock, so nobody asks “is that Eastern or Central?”

web.dealerfunnel.com/appointments
MonthWeekDayAgenda
All storesAny repAny sourceAny status
11PENDING6RESCHEDULED28SHOW17NO SHOW62.2%SHOW RATE
August 202629 appointments
SMTWTFS......123425637849101141231314215516171811920221222324253262728293031.....
CLICK ANY APPOINTMENT · THE CONVERSATION OPENS IN A DRAWER
One click to the conversationClick any appointment and the full thread slides open in a drawer. Confirm it, move it, or rework it without leaving the calendar.
Two clicks to one rooftopFilter by store, assigned rep, lead source, and status. Agents are scoped to their own leads automatically.
The sales-meeting exportPull the day’s list, or just the rows you checked, into a CSV in one click.
Today, on the dashboardThe day’s appointments sit on the dashboard too, so nobody opens the calendar just to ask what’s on.

Booked here. On the books there.

Set an appointment in Dealer Funnel and it is created in the store’s CRM. Move it and the record is edited. Cancel it and it is deleted. Nobody re-keys it, and nobody asks “did anyone put that in the system?”

eLeadsVinSolutionsDealerSocketTekionReynoldsProMax

See every integration

The number the GM actually asks for.

Show rate isn’t buried in a month-end report. Pending, Rescheduled, Show, No Show, and Show Rate sit on top of the calendar for any date range, any store, any rep, any lead source.

Every appointment is credited twice: to the rep who set it and to the rep it belongs to, with in-person and by-phone counted separately. Show-ups log as activity too, so the board settles who actually filled the showroom.

TUE, AUG 11 · APPOINTMENT ACTIVITY
9:15 AMAPPT SET · IN PERSON
set by A. Trujillo · assigned to D. Whitfield
10:45 AMAPPT SET · BY PHONE
set by M. Everly · assigned to M. Everly
11:20 AMSHOWED
credited to D. Whitfield
IN PERSON AND BY PHONE COUNTED SEPARATELY

Put more of the board in the Showed column.

Book 30 minutes and watch an appointment go from text thread to CRM to show-rate card, live.

SEE IT FOR YOURSELF

Text Dealer Funnel and watch Carly reply.

Drop your cell — you’ll get a real text back in seconds, exactly like one of your leads would.