Every conversation your store has.
One unified inbox.
SMS, email, Facebook Messenger, live chat, and calls land in one real-time thread. Your whole team works it without stepping on each other, and Carly AI drafts the replies.
REAL PRODUCT COMPONENTS · FIXTURE DATA · NO SIGNUP
Five ways to answer. One thread.
Customers don’t care which app they wrote you on. The composer opens on the channel each customer actually uses, hides the ones they can’t receive, and keeps every reply in the same thread.
SMS + MMS
Inbound texts process in seconds through a queued pipeline. Photos, GIFs, and personal videos ride along.
Full threads live next to the texts. Reply in-thread with the right rep's signature attached automatically.
Messenger chats and page comments, answered from the same screen. No more living in the Facebook inbox.
Live chat
See when a website chat visitor is online, and watch what they’re typing as they type it.
Calls
Every soft phone call logs to the same timeline, and the team call log is one click away.
The whole relationship, on one scroll.
A thread here is not just texts. Every touch a customer has with your store lands in order on one timeline, so the next rep who opens the lead knows everything the last one did.
Your whole floor, one inbox, zero collisions.
The inbox updates in real time: new messages appear without a refresh and the list reorders as customers reply. Opening a lead locks it to you, so two reps can never double-text the same customer.
And when the queue is deep: select a page of leads and act once. Bulk text, label, change status, or drop the whole selection into a follow-up funnel.
She drafts, translates, and flags. The closing stays yours.
Carly works the inbox alongside your team: drafting replies in any channel, summarizing long threads, translating on the fly, and showing you exactly how much of the load she’s carrying.
One click, and the reply is written
Tap Write with Carly and the AI drafts the response, or rewrites what you started, for SMS, email, Facebook, or live chat.
Perfect timing, Tina. The Equinox is due back from detail at 4, want me to hold it until your 6:30?
A coverage bar you can audit
The bottom of the inbox shows how many of your leads Carly is working right now, and clicks through to the full report with matching filters.
The whole thread, in a few sentences
One click summarizes the entire back-and-forth before you pick up the phone. No scrolling through three weeks of texts.
Sell in their language
Messages translate to the customer’s language automatically, and every translated bubble keeps the original text one tap away.
The triage deck
On requestCarly deals the conversations she flagged, pricing talks, at-risk deals, appointment and call requests, one card at a time. Reply and mark handled without leaving the deck. Ask us to turn it on for your store.
Built for reps with fast hands.
The inbox opens on the customers waiting on you, and it never makes you reach for the mouse.
Saved replies on a slash
Type / and your best answers expand instantly, subject lines included on email templates.
Smart fields
Drop the customer's name, vehicle, or rep details into any message. It fills in correctly per lead.
Send later
Write the follow-up now and schedule it for the right moment. Edit it, delete it, or fire it early from the thread.
Search everything
One search across names, message text, trade-ins, and vehicles of interest. Cmd+K works from anywhere.
Slice and sort
Filter by store, status, label, rep, source, funnel, or date. Sort by newest message, newest lead, or your own follow-ups.
Your layout, remembered
Three resizable panes: list, thread, customer record. Each rep sizes them once and it sticks.
Opens on what matters
The inbox opens on Awaiting your response, with a red timer showing how long each customer has waited.
Works from the floor
On a phone the workspace collapses to one pane at a time. Usable mid-walkaround.
Compliance that enforces itself.
Texting trouble usually starts with a rep who didn’t get the memo. In this inbox, the memo is the software.
Opt-out removes the button
When a customer opts out, the texting channels disappear from the composer. A rep physically cannot text them.
The record keeps itself
Every opt-out and re-opt-in is stamped into the conversation timeline. An audit trail you can point to.
Re-opt-in, done right
Mark a customer opted out, or run the compliant re-opt-in flow, right from the context panel.
Blocked means blocked
Blocked numbers cannot be reached by any phone-based channel, and only an admin can deliberately unblock.
Notes never leak
Even on an opted-out lead the team keeps working internally. The Note channel never touches the customer.
The full picture, from opt-in capture to quiet hours, lives on the compliance page.
Every lead. Every channel. One inbox.
Book 30 minutes and watch your own lead sources land in a single thread, with your team and Carly working it together.