Every Google review, invited and answered.
Connect the store’s Google Business Profile once. New reviews land in Dealer Funnel every hour, replies post back without leaving the CRM, and the text that earns the next five stars goes out right after the sale.
Connected in one sitting.
Sign in with the store’s Google account, pick the location, and the first sync kicks off on the spot. Multi-rooftop groups get a location picker, so every store lands in its own feed.
Can’t get the general manager on a screen share? Mint a single-use connect link and text it over. It needs no Dealer Funnel login, expires in 14 days, and can only ever connect that one store’s profile.
Admins see exactly which stores are connected, when, and by whom, and can disconnect a location cleanly from settings.
A sync job pulls every connected location’s reviews each hour. Nobody at the store babysits an export again.
Every rooftop’s reviews, one feed.
The Reviews report gives each store its rating trend, summary stats, and a feed you can filter by stars, dealership, and date range. The Invites tab sits right beside it, so review generation reads like a pipeline, not a hope.
Reply straight from a row. It posts to the dealership’s real Google profile, and a built-in guard makes double-posting impossible.
And 1 to 3 star reviews get flagged for a closer human look before anything goes out at all.
AI writes the draft. Your name goes on the reply.
One click on Generate AI Response writes a warm, on-brand draft for any review. The agent reads it, edits it, and approves it before anything touches Google. It’s the same philosophy as Carly, the AI that drafts lead replies: the machine does the typing, your team does the deciding.
Full auto exists. It’s off until you turn it on.
Stores that want hands-off replies to happy customers can opt in, per dealership. The gate keeps it boring: only 4 and 5 star reviews unless you widen it, a claim lock so two jobs can never post the same reply twice, and an audit row for every reply the AI generates, posts, or gets blocked from sending. On connect, you can also point it at your un-replied backlog and let it work through in careful, capped batches, with the same gates checked on every single review.
The reply voice you tune stays yours, too: review-reply settings ship in your one-click data export.
The next five stars get invited by text.
The best moment to ask is right after the handshake, in the same thread the deal happened in. From the team inbox, the agent taps Request a review, the store’s saved template pre-fills with the Google review link guaranteed in, and it sends as a normal text in the existing conversation.
Every invite carries a per-customer tracked link. When the customer taps it, the invite flips from sent to opened and they land on your real Google review page.
The platform blocks a repeat invite to the same customer within 30 days and tells the agent the exact date the next one is allowed. Overriding takes a deliberate click.
The Invites tab shows who was invited, by which agent, when, and whether they opened it.
The next invite is allowed Sep 3. Sending again anyway is possible, but it’s a choice, not an accident.
Reputation, run on the system that sold the car.
Book 30 minutes and watch the whole loop on a live store: the feed, a drafted reply, and an invite going out by text.
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