Every call, scored
and coached.
Every call your team takes on the soft phone with coaching on gets a transparent 1-10 Call Score, a recap on the lead, and a spot on the manager’s leaderboard. Your best closer’s call and a new hire’s call are graded the exact same way, so “get better on the phone” finally has a number behind it.
The score, the reasons, and the leaderboard.
The second a call hangs up, the recap lands: the Call Score, the sentiment, which of your goals the rep hit, what they did well, and what to work on next time. Every one of those recaps rolls up into the manager report, so a GM can spot who needs a ride-along at a glance.
A faithful rendering of the coaching recap and the Call Coaching report. Scores coached calls; admin view.
A FAITHFUL RENDERING OF THE REAL PRODUCT · ON DEMO MOTORS
SEE REPS PRACTICE ON ITYour goals. Your talking points. Your way.
The AI doesn’t grade your team on a generic rubric. For each type of call you set the tone, the exact goals a rep should hit, and the talking points you want mentioned. From then on, the live coaching nudges toward those goals and the Call Score grades against them, so “a good call” means what you say it means, at your store.
A faithful rendering of the coaching playbook editor. Set per call type; your goals drive the tips and the score.
SET IT PER CALL TYPE · DRIVES THE LIVE TIPS AND THE SCORE
A whole floor of coached calls, without the ride-alongs.
No manager can sit in on every call. This grades the ones your team takes with coaching on, points to the reps and the moments that need attention, and hands each rep a recap they can actually learn from.
No mystery number. Each coached call gets a Call Score that's a clear blend of the goals hit, how the call was run, and the customer's sentiment, weighted the same on every rep's calls.
You set the goals for each call type; the AI checks off which ones the rep actually hit and grades the execution against them, so coaching is about your process, not a generic rubric.
The moment a call ends, a coaching recap lands on the lead: the score, the sentiment, what went well, what to work on, and a follow-up text ready to send.
During the call, Carly ticks off the goals in real time and drops the occasional coaching tip. It's assistive prompts for the rep, never a voice on the line with the customer.
The Call Coaching report rolls every coached call into per-rep averages, sentiment, and trends, so a manager sees who needs a ride-along without listening to a hundred calls.
The score is a coaching signal, not a verdict: the execution and sentiment reads are the AI's judgment of the transcript. It points a manager at the right calls; the manager makes the call.
Coach the whole floor without hearing every call.
Book 30 minutes and we’ll run a coached call on a demo store: the live goals, the score the second it hangs up, and the manager report that ranks the team.