Live chat that turns lookers into leads.
A shopper’s first message creates a real lead in your team inbox. No form gate, no third-party chat vendor. Your team answers in real time, Carly covers when they can’t, and a verified handoff moves the whole thing to text before the tab closes.
Message one is a lead.
There’s no form standing between a shopper and your team. The instant a visitor sends their first chat, a lead exists: it lands in the same team inbox as your SMS, email, and Facebook conversations, with the message already on the timeline.
Both sides of the glass.
Most chat tools treat typing as a black box. This one streams it both ways, so the conversation feels alive to the shopper and readable to your team, and nobody talks over anybody.
WHAT THE SHOPPER SEES
Your agent’s reply streams into the widget letter by letter as it’s typed. It reads like a person because it is one, and shoppers stay on the page to watch the answer arrive.
WHAT YOUR TEAM SEES
A live presence indicator shows the visitor is still on your site, and a typing indicator shows a reply is coming, so your rep knows a fast answer will actually be read.
The handoff that survives the tab close.
Website chat has a shelf life: the shopper leaves, the window dies, the lead goes cold. So the widget moves the conversation to SMS while they’re still there, and verifies the number on the spot.
Name and mobile number, entered right in the chat. An opt-in text goes out immediately.
The code is texted to their phone and confirmed in the chat, so the person on your site actually owns that number. Wrong, expired, and hammered attempts are all rejected.
If that number has texted your store before, the earlier conversation is pulled into this one. One thread, the whole story.
From here it's SMS in the same thread. Your next reply lands on their phone at dinner instead of a chat window they closed at lunch.
Built to not get abused: the public opt-in caps distinct phone numbers per chat session and throttles code resends, so a bot can’t pump your SMS bill.
Prefer text from message one? The SMS-first flavor of the widget takes a question, a name, and a mobile number with an explicit SMS consent checkbox, and the conversation starts as a text. How we handle consent
Nobody free to answer? Carly already did.
Carly is the AI that answers your live chat the moment it arrives, around the clock, under your dealership’s name. The widget even shows her typing while she composes.
Your store’s colors. Your greeting. One snippet.
Every widget is configured per store from the admin: pick the accent color and it themes the whole chat, choose the corner and button style, write the welcome message, load five quick-start questions, and put a real employee’s name and photo on it. Then copy one embed snippet onto your site.
It reports like marketing wants, too: every question tap and lead submit fires an event into the store’s own Google Analytics property, so the widget’s conversions are attributable next to everything else you run.
The details that keep shoppers talking.
The nudge before the click
A small branded bubble with your own greeting invites shoppers in before they ever open the widget. Your words, your accent color.
One tap starts a real conversation
Quick-start questions sit on the welcome screen, and each tap sends an actual first message. Hesitant shoppers never face a blank box.
Trade-in photos in the thread
Shoppers attach JPG, PNG, or GIF photos right in the chat window. No email required.
Feels like texting
An emoji picker in the composer keeps chat feeling like a text thread, not a support ticket.
Answers the two big questions
A Find Us tab shows a live map, a directions button, and today's hours with an open or closed state.
Three days later, same conversation
A shopper who leaves and comes back picks up the exact conversation they left, full history intact.
A dropped connection drops nothing
If the shopper's connection blips, the widget re-syncs with the server on reconnect and backfills anything missed. Replies don't vanish.
Your website already has the traffic.
Book 30 minutes and watch a chat become a lead in the inbox, then a text on a phone.