A new live phone floor widget on the dashboard shows the calls happening right now, sorted so the longest-running ones are on top, with a ticking timer that turns amber and then red when a call runs long. Each active call shows which rep is on it and who they are talking to, and admins can listen in with one tap, then whisper, join, or leave. A footer strip shows who is currently available to take
Briefing transfers now update reliably. You will see the transfer move from ringing to connected right away, and the Complete button appears as it should instead of the call falsely showing as no answer. You now hear a ring tone while a briefing transfer is connecting, so you know it is actually trying, and it stops the moment the other person picks up. If you try to refresh, close, or navigate aw
Recorded greetings, including voicemail drops, per-number voicemail, phone menus, announcements, and ring group greetings, now play your actual recording instead of an application error message. Admins can convert all previously recorded greetings in one click from Phone Setup under Maintenance, so older greetings work without re-recording them.
The Send to step now uses a searchable single client picker, which matches how blasts actually send and prevents confusion when filters only applied to one client.
Website demo and text-me forms now submit in a couple of seconds instead of around 30, so fewer shoppers give up mid-form. The first text back to a website lead is now personalized with relevant inventory instead of falling back to a generic message.
Type @ in a note to pull a manager or teammate into a conversation. Replies stay threaded under the note, and a new Mentions inbox collects everything that's waiting on you.
Get mentioned on a deal and it shows up right next to your lead mentions: one place to check, nothing slips.
Work every deal from first pencil to sold on one board: move deals between stages, keep notes and files on the deal itself, and see at a glance what's stalled.
It answers the line, figures out whether the caller needs sales, service, or parts, and connects them. No phone tree, no hold music.
Hand off a live call and the person picking up gets an AI summary of the conversation so far. Your customer never has to start over.
Select a stack of leads and the dialer works them one at a time: hang up, log the outcome, and the next call is already queued.
Missed calls can land in a shared department mailbox instead of one person's. Whoever is free hears it and calls back.
Dealer groups can now set exactly who can make and take calls on each store's phone lines.
A new report shows every call the AI answered: what callers wanted and how each call ended.
Rebuilt dashboard widgets, including a live view of sold deals and, for stores on the pipeline, your deals in progress.
When you mark a lead Sold you can pick the real sale date, so a deal you close a few days into a new month still counts in the month it really sold.
Drill from a year, to a month, to every individual deal, including the sales that came back from leads everyone had written off.
Every recorded call now gets a single 1-10 score, so coaching starts from the same number no matter where you're looking in the app.
Carly reviews real calls and coaches on what to say next time, and reps can run roleplay calls against an AI customer before it counts.
A new review comes in and Carly writes a reply in your store's voice. Nothing posts until you approve it.
Get AI help while you're on a live call: suggestions grounded in the lead's history and your actual inventory, right when you need them.
Pick the data, view it as a table or a chart, export a PDF, and publish it to a store. No support ticket required.
Make and take calls without leaving Dealer Funnel: transfer, drop a voicemail, and find the recording on the lead afterward.
Press ⌘K (Ctrl+K on Windows) anywhere in the app to search leads and conversations and jump straight to them.
See exactly who a blast will reach (a sortable list of every lead) before you hit send.
Smoother embedding on your site and a dynamic welcome message for visitors.
THIS FEED IS WRITTEN BY AN AGENT THAT READS EACH PRODUCTION RELEASE. IF IT’S LISTED, YOUR STORE ALREADY HAS IT.
Every feature in this feed is on in the demo: nothing staged, nothing “coming soon.”
Drop your cell — you’ll get a real text back in seconds, exactly like one of your leads would.