a Cox Automotive brand
Dealer Funnel + VinSolutions
VinSolutions stays your system of record. Dealer Funnel answers the lead in seconds, then writes the whole conversation (texts, calls, appointments) back onto the Vin record automatically.
Cox Automotive developer APIs · api.vinsolutions.com · rotating API tokens
What syncs
Capability by capability, including what the API doesn’t expose.
Duplicate-checked lead creation
LiveBefore creating anything, Dealer Funnel searches existing Vin contacts by phone and email and matches on name: no duplicate customers.
Lead updates
LiveContact changes made in Dealer Funnel are written back to the VinSolutions record.
Text conversations
LiveEvery message lands on the Vin lead as an activity note, stamped Dealer Funnel.
Call activity
LiveInbound and outbound calls are logged as call activity with direction and timing.
Appointments
LiveSet, rescheduled, and canceled on the VinSolutions lead, not just noted.
Stop-the-clock
LiveWhen your team answers in Dealer Funnel, a completed-call activity stops Vin's response timer. Configurable per store, including for email-only leads.
Rep assignment
PartialReads the Vin DealerTeam (Sales Rep or BD Agent, your choice) and mirrors the assignment into Dealer Funnel. Writing team changes back into Vin isn't exposed by the API.
Opt-out writeback
Not availableNot exposed by the VinSolutions API today. Dealer Funnel enforces opt-outs on its side regardless: a stopped customer stays stopped.
Dedupe before create, always
The connector never blindly inserts a customer. It searches Vin by phone, then email, then disambiguates multiple matches by first and last name before it will create a new contact. Your Vin database stays clean while Dealer Funnel works every lead.
How setup works
We do the wiring. You keep selling.
We register the connection
We authorize Dealer Funnel against your store on Cox Automotive's developer platform: Vin dealer ID and API user mapped, tokens managed and rotated by us.
We prove it in the sandbox
Every connector ships against the vendor's own test environment. We verify the round trip (lead in, activity back) before anything touches your store.
You're live in days
Reps mapped, lead sources wired, appointment types matched. Your team keeps working the CRM like nothing changed. It's just faster now.
Questions dealers actually ask
Does Dealer Funnel replace VinSolutions?
No. Vin stays your CRM and system of record. Dealer Funnel is the speed layer on top: it answers leads in seconds, works them across text, calls, and chat, and writes everything back so Vin reflects reality.
What does my team see inside Vin?
Every text thread as activity notes, every call as logged call activity with direction, appointments created and updated on the lead, and a stop-the-clock entry the moment a Dealer Funnel user responds, all stamped so you know where it came from.
Will it create duplicate customers?
That's the part we're most careful about. The connector searches existing Vin contacts by phone and email and matches names before it ever creates a record. Existing customers get the activity written to their existing record.
See VinSolutions and Dealer Funnel run as one system.
30 minutes with a human, or take the live demo store for a spin yourself. No form-then-phone-tag.